Raley’s supermarkets hacked in cyber attack
SACRAMENTO, Calif. – Raley’s Family of Fine Foods has been hit with a “complex” cyber attack and have sent a letter to their customers explaining what has happened and what they should do.
The company launched an immediate investigation into the criminal activity to determine if thieves had gained access to their customer’s credit and debit card information. The company has not confirmed any unauthorized access to payment card data, but its investigation remains ongoing. Raley’s does not believe that debit PINs were accessed in the data breach, and they do not collect Social Security or drivers’ license numbers in association with payment card transactions.
The company has taken steps to enhance security measures to protect customer data and are confident that customers can continue using their payment cards in its stores.
“Our customers’ peace of mind is our top priority. We take protecting our customers’ privacy seriously and sincerely regret any inconvenience that the attack on our network may have caused,” said Mike Teel, Raley’s President & CEO. “We are working around-the-clock to gather details to determine the extent of any possible compromise of customer information.”
Raley’s has a dedicated response team available to answer customer questions and is providing customers updates as they become available at www.raleys.com.
Raley’s has locations throughout Northern California and portions of Nevada. They have stores under the names Raley’s, Nob Hill Foods and Bel Air.
They sent the below message to their customer as well as posted a message to their website today.
To Our Customers:
Raley’s Family of Fine Stores has recently discovered that a portion of our computer network systems may have been the target of a complex, criminal cyber attack.
We immediately initiated an investigation to determine whether cyber criminals may have obtained customer credit and debit card information. At this time, we have not confirmed any unauthorized access to payment card data, but our investigation remains ongoing. We have no reason to believe that debit PIN numbers could have been accessed. We do not collect Social Security or drivers’ license numbers in association with payment card transactions.
Raley’s has taken a series of immediate steps to enhance the security measures already in place to protect customer data. We are confident that our customers can continue using their payment cards in its stores.
We sincerely regret any inconvenience this incident may have caused and wanted to reach out to our customers to encourage you to:
- Check and monitor your bank and credit card statements for evidence of unauthorized transactions.
- Contact your bank or credit card company if you identify suspicious charges.
- Cardholders are not typically held responsible for fraudulent charges made by unauthorized parties if reported promptly to the card issuer.
You can contact our dedicated response team from 7 a.m. to 10 p.m. every day:
Visit our website, www.raleys.com, for updates and to see our customer fact sheet.
You can also learn more about fraud from the California Office of Privacy Protection website and the Federal Trade Commission’s Consumer Information website.
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